Complaints Policy

Complaints Procedure

At Campus Corner, we are committed to providing a high standard of accommodation and service. However, we recognise that sometimes things can go wrong. When this happens, we want to resolve issues quickly, fairly and transparently.

We treat all complaints as an opportunity to improve.

Step 1: Speak to us first

Most issues can be resolved quickly by speaking to a member of the on-site team.

You can visit reception, speak to a member of staff, or email us at info@campuscorner.co.uk 

Step 2: Make a formal complaint

If your issue is not resolved, you can submit a formal complaint in writing.

Please include:

– Your name and contact details
– Your room / property details
– A clear description of the issue
– What outcome you would like

We will acknowledge your complaint within 3 working days and respond within 10 working days.

Step 3: Escalation

If you are not satisfied with our response, you can request a review by senior management. We will provide a final response within 10–14 working days.

Step 4: Independent review (National Code)

Campus Corner operates in line with the ANUK / Unipol National Code of Standards.

If you remain dissatisfied after completing our process, you may escalate your complaint to the National Code.

Accessibility

If you need support to make a complaint, please contact us and we will assist you.

Confidentiality

All complaints are handled confidentially and in line with data protection requirements.